8:30 AM - 10:00 AM
Institute check-in will be located inside the IUPUI Campus Center in Room 405.
Welcome and Introductions
10:00 AM - 10:45 AM
General Session: Role of the Building Managers Play with Inclusive Community Building
10:45 AM - 12:00 PM
The facilitators will lead a session focused on recognizing aspects of personal and spatial inclusiveness that can be accomplished by student building managers. Through discussion and small group work, participants will identify an action plan that can be used for personal growth as well as development of an entire building manager team upon return to campus.
12:00 PM - 1:00 PM
Participants can use their Guest Crimson Card to purchase lunch at the IUPUI Campus Center Food Court.
Eateries at the IUPUI Campus Center:
Crisp: Salad Made Simple
Erbert and Gerbert's Bistro
Barnes and Noble Cafe
Tour of IUPUI Campus Center
1:00 PM - 2:15 PM
Tours will be provided for both students and professionals of the IUPUI Campus Center. We will depart from Room 405 for the tours.
Breakout Session 1: Meet Me on Channel Two! (Professional Track)
2:15 PM - 3:30 PM
This session will share technological methods used for internal and external communication. These websites, applications, and resources were chosen based on efficiency, ease of use, and effectiveness. These methods of communications are used to educate students and meet clients at their technology comfort level.
Breakout Session 1: Operating Behind Bystander Lenses (Student Track)
2:15 PM - 3:30 PM
The level of bystander support looks different for each student worker, but the responsibility rests on each person alike. This interactive session reviews what to look for and how to be an active bystander while managing your building. Be prepared to view panoramic glimpses of everyday situations that students, employees, and managers may face. It doesn't stop here. Learn best practices to help your campus teams take part in effective intervention strategies.
3:30 PM - 3:45 PM
General Session: Risk Management and Crisis Management
3:45 PM - 5:15 PM
This session will be an overview of emergency and risk management for staff members of college unions. This session will cover ADA compliance, emergency action plans, active threats and natural hazards. This will be an interactive session that will briefly cover each topic.
Brekaout Session 2: AV — It's Nothing to be Afraid of (Student Track)
5:15 PM - 6:00 PM
Have you ever had to be the one who came to rescue in an audio-visual crisis? If not, this session will help prepare you for the commonly overlooked fixes. You will also come away with industry knowledge of audio-visual terminology.
Brekaout Session 2: Crisis and Emergency Management in Training (Professional Track)
5:15 PM - 6:00 PM
This session will be a continuation of the general session. This session will go into detail about the ways to train the student staff in crisis and emergency management techniques. This interactive session will go through basic resources available for the participants and allow time for discussion between the attendees to discuss the techniques utilized on their respective campuses.
6:00 PM - 7:00 PM
You will be using your Guest Crimson Card to get into the University Tower Dining Hall.
Game Room Social
7:00 PM - 9:00 PM
Socialize in the Game Room! All games and systems are free to use with your Building Manager Seminar Name Badge.
Travel to Indiana University
9:00 AM - 10:30 AM
We will be departing to travel down to the Indiana Memorial Union at Indiana University. Please be ready to board the bus outside of the Spring Hill Suites Downtown Indianapolis with a second stop being at the IUPUI Campus Center.
Welcome and Tour of the IMU
10:30 AM - 12:00 PM
Welcome to the Indiana Memorial Union! Students and professionals will have the opportunity to get a tour of this historical building at Indiana University.
Lunch at ACUI Central Office
12:00 PM - 1:30 PM
Get a taste of a Bloomington staple at the ACUI Central Office. We will be serving Mother Bear's Pizza for lunch.
General Session: Customer Service
1:30 PM - 2:30 PM
Customers’ evolving expectations for high-quality service continue to push companies and organizations to develop efficient, caring, and personalized strategies to meet these demands. For college unions to lead the way as welcoming and innovative spaces for campus community to thrive, staff at all levels must operate with building users at the center of their focus. This session will share modern trends in customer service, examples of customer service philosophies, and tactics for dealing with challenging situations.
Breakout Session 3: Creating a Culture of Customer Service (Professional Track)
2:30 PM - 3:45 PM
Major reasons for service failure in organizations include challenges related to the leadership quality of managers and the natural instincts of front-line employees. This fast-paced session will offer a variety of practical training activities that can be used to ensure consistency, problem solving, empathy, clear communication, and a positive attitude become part of your staff culture. Attendees will also be encouraged to share their own strategies for training and holding their teams accountable.
Breakout Session 3: Tips for Leading and Supervising Peers (Student Track)
2:30 PM - 3:45 PM
As a student building manager and leaders within your workplace, you may be put into situations where you are looked upon and responsible for managing your peers. It’s not always easy to recognize different management styles and how best to lead your peers toward success. This interactive presentation will help teach students how to navigate working with and supervising their fellow students.
3:45 PM - 4:00 PM
Breakout Session 4: Creating and Evaluating Learning Outcomes (Professional Track)
4:00 PM - 5:00 PM
In this session, you will be able to learn how to formulate learning outcomes and how to evaluate employees based on those outcomes.
Breakout Session 4: How to Translate Your Job to a Resume (Student Track)
4:00 PM - 5:00 PM
Working as a building manager provides countless transferable skills for professional jobs. In this session, you will learn how to market the skills you learned and how to sell them on your resume. A resume workshop will be included.
Breakout Session 5: Best Practices in Building Manager Training (Professional Track)
5:00 PM - 6:00 PM
Student employee training happens on every campus and in many different ways. Some trainings are heavy in role playing while others emphasize leadership development. What are the strengths of your training program? What are areas you wish could be improved? This session is all about sharing information and helping to build a student employee workforce that's as strong as the Role of the College Union.
Breakout Session 5: Case Study Planning (Student Track)
5:00 PM - 6:00 PM
Designed to enhance our education program, this case study competition will provide students with the opportunity to put what you’ve learned into practice. Each group will be given a series of scenarios and time over the course of the institute to discuss its implications on a campus community. At the conclusion of the case study competition, each group will present their findings on the last day of the institute.
6:00 PM - 7:15 PM
We will be using your Crimson Guest Card to purchase dinner at the Forest Quadrangle dining hall.
Travel Back to Indianapolis
7:15 PM - 8:30 PM
Bus will be loaded in front of Forest Hall at 7:15 p.m. to depart for Indianapolis.
Case Study Prep/Finalization (Students)
8:00 AM - 9:00 AM
All teams will have the opportunity to finalize their case study presentations at this time.
Case Study Presentations
9:00 AM - 10:45 AM
Student case study groups will be given this formalized time to present their case studies and solutions. Professional staff members are asked to attend to help provide feedback on presentations. The sharing of different scenarios and solutions will help provide exposure and understanding for proactive preparedness in the future.
11:00 AM - 12:00 PM
During this time, you will have the opportunity to share and discuss topics regarding roles, responsibilities, and areas for best practices. This session will comprise of three 20-minute rotations between topics for both professionals and students.
12:15 PM - 1:00 PM
Participants will be able to use the Crimson Cards to purchase lunch on their leisure before departing.
- Exchange information through verbal and nonverbal symbols and behaviors.
- Discuss and resolve difficult subjects and situations in a constructive manner with peers, supervisors, and teams.
- Translate and transfer how skills learned through employment in a student union relate to future career goals.
- Demonstrate an appreciation for others’ feelings, opinions, and perspectives when working with a team.
- Understand, communicate, and apply the Role of the College Union as it relates to their position within the student union.
- Explore their potential as a leader, reflecting on how their roles on campus are leaders.
- Act and lead with purpose and integrity by gaining and applying skills to their role on campus.
- Negotiate challenging situations and recognize the importance of collaborative relationships among individuals and groups.
- Diffuse difficult situations through their knowledge of problem-solving methods and while upholding policies.
- Express the importance of and apply emergency action plans through gaining a better perspective of what to look for and how to respond.
- Be introduced to and learn about the basics of audio-visual (AV) technology and how to troubleshoot AV problems in real life scenarios.
- Become aware of current best practices in AV and technology.
- Improve customer relations practices.
- Interact, communicate, and understand persons with diverse social identities, including race, ethnicity, country of origin, age, religion, gender identity, sexual orientation, physical ability, and socioeconomic status.
- Recognize issues of cross-cultural sensitivity, transferring this knowledge to create programs/services related to intercultural development on their campus.
- Develop a more pluralistic lens toward leadership and community development, exploring leadership perspectives as they relate to different social identities.
- Develop effective collaborative relationships with a variety of community constituents.
- Share and implement new ideas based on networking and information-sharing with other student leader peers.
- Recognize the characteristics of college union environments and how person-environment interactions affect individual and group development.