- Exchange information through verbal and nonverbal symbols and behaviors.
- Discuss and resolve difficult subjects and situations in a constructive manner with peers, supervisors, and teams.
- Translate and transfer how skills learned through employment in a student union relate to future career goals.
- Demonstrate an appreciation for others’ feelings, opinions, and perspectives when working with a team.
- Understand, communicate, and apply the Role of the College Union as it relates to their position within the student union.
- Explore their potential as a leader, reflecting on how their roles on campus are leaders.
- Act and lead with purpose and integrity by gaining and applying skills to their role on campus.
- Negotiate challenging situations and recognize the importance of collaborative relationships among individuals and groups.
- Diffuse difficult situations through their knowledge of problem-solving methods and while upholding policies.
- Express the importance of and apply emergency action plans through gaining a better perspective of what to look for and how to respond.
- Be introduced to and learn about the basics of audio-visual (AV) technology and how to troubleshoot AV problems in real life scenarios.
- Become aware of current best practices in AV and technology.
- Improve customer relations practices.
- Interact, communicate, and understand persons with diverse social identities, including race, ethnicity, country of origin, age, religion, gender identity, sexual orientation, physical ability, and socioeconomic status.
- Recognize issues of cross-cultural sensitivity, transferring this knowledge to create programs/services related to intercultural development on their campus.
- Develop a more pluralistic lens toward leadership and community development, exploring leadership perspectives as they relate to different social identities.
- Develop effective collaborative relationships with a variety of community constituents.
- Share and implement new ideas based on networking and information-sharing with other student leader peers.
- Recognize the characteristics of college union environments and how person-environment interactions affect individual and group development.
Friday, September 22
- 8–10 a.m. – Checkin
- 10–10:45 a.m. – Welcome and Introductions
- 10:45 a.m.–Noon – General Session 1: Role of the Building Manager in Creating Inclusive Environments
- Noon–1 p.m. – Lunch
- 1–2:15 p.m. – Tour of IUPUI Campus Center
- 2:15–3:30 p.m. – Breakout Session 1
- Professional Track: Creating Inclusive Space through Employment
- Student Track: Being an Active Bystander as a Building Manager
- 3:30–3:45 p.m. – Break
- 3:45 –5:15 p.m. – General Session 2: Risk Management and Crisis Management
- 5:15–6 p.m. – Breakout Session 2
- Professional Track: Communication through Technology
- Student Track: Audio/Visual Technology 101
- 6–7 p.m. – Dinner
- 7–9 p.m. – Games Room/Socializing
Saturday, September 23
- 9–10:30 a.m. – Depart from Hotels to IU
- 10:30 a.m.–Noon – Welcome, Introduction, Tour of Indiana Memorial Union
- Noon–1:30 p.m. – Lunch at ACUI Central Office
- 1:30–2:30 p.m. – General Session 3: Customer Service
- 2:30–3:45 p.m. – Breakout Session 3
- Professional Track: Creating a Culture of Customer Service
- Student Track: Customer Service in Practice
- 3:45–4 p.m. – Break
- 4–5 p.m. – Breakout Session 4
- Professional Track: Creating and Evaluating Learning Outcomes
- Student Track: How to Translate Your Job into a Resume
- 5–6 p.m. Breakout Session 5
- Professional Track: Best Practices in Building Manager Training
- Student Track: Case Study Planning
- 6–7 p.m. – Dinner
- 7–8:15 p.m. – Travel to Indianapolis
Sunday, September 24
- 9–10:45 a.m. – Case Study Presentation
- 10:45–11 a.m. – Break
- 11 a.m.–Noon – Rountables
- Noon–12:15 p.m. – Closing Remarks
- 12:15–1 p.m. – Lunch